CONTEMPORARY TENDENCIES IN MONITORING THE READINESS OF COUNTRIES FOR THE APPLICATION OF INFORMATION AND COMMUNICATION TECHNOLOGIES IN THE POST-COVID PERIOD

Abstract

Monitoring the readiness of countries for the application of information and communication technologies (ICT) has a long tradition. It is reflected through the application of various synthetic indicators - indexes, which were created for these purposes by various organizations and associations. These indicators are expected to reflect new trends in the field of ICT, and also to measure the readiness and achievements of individual countries in the ICT usage. The aim of this paper is to show significant changes in the structure of one of the most well-known indices in this area - Network Readiness Index, which has been in use for almost two decades. The paper emphasizes the application of this index in monitoring the process of digital transformation at the level of economic and social development of individual countries, especially in the COVID crisis. Also, the tendencies of this process in the post-COVID period are considered. Monitoring the process of digital transformation at the country level is characterized by a multidimensional approach. In this sense, the complex structure of the NRI latest version is presented. It is based on 60 indicators grouped in four areas: technological trends, human resources capacity, government regulations and the impact of new technologies on the economy, quality of life and achieving the United Nations Sustainable Development Goals adopted in 2015. Also, the paper discusses the position of Serbia and other Western Balkans countries measured in the context of the newly created index, and presents a comparison of these countries with European Union countries.