DIGITAL TECHNOLOGY′S IMPACT ON USAGE OF MOBILE APPLICATION AT CATERING FACILITIES

Abstract

For almost two years now, the world has been facing major economic challenges, precisely struggling how to adjust the business in a period of a pandemic. It can be said with great certainty that there are very few economic entities to which the pandemic has left no trace or caused visible consequences on business. However, we can perceive the crisis as a chance for further development or an opportunity to show that we can achieve better results compared to the competition. One of the ways to improve the usage of mobile application in catering facilities is the implementation of digital technologies. Accordingly, the main goal of this paper is to determine whether there is an impact of digital technologies on the usage of mobile application in catering facilities. The methods used for the research will be a survey as a method of quantitative research, and an interview as a method of qualitative research. The expected results of the research are to determine whether there is an impact of the of digital technologies on the usage of mobile application at catering facilities.