BSC SOFTWARE TO EFFICIENCY AND PERFORMANCE

Abstract

Management processes directed primarily to the user and thus improve the efficiency and effectiveness of operations in exceeding user demands and expectations. So that organizations realize the benefits on all levels, as compared with external partners and business environment, as well as internally within the organization. But in practice, systems for managing corporate change often point to the shortcomings and lack of commitment at the level of corporate governance in order to improve the efficiency of the process. Taking into account the problems they face at the same company, Balanced Scorecard - BSC stands out as especially suitable tool for the management of corporate change. BSC translates mission and strategy of the organization in the comprehensive set of measures that provide a framework for the implementation of the strategy. But many senior managers recognize that no single measurement can provide enough information about the critical areas of the business. Therefore, a balanced set of measurements is needed. Organizations today use decentralized business units that focus on intangible knowledge, capabilities, and relationships created by employees. Some organizations understand that strategy must become a continual and participative process. The change from centralized command, and financial measures that come from past actions can no longer measure the objectives that need to be addressed. We must measure the strategy and the best tool to do this is balanced scorecard. BSC makes it possible to establish a model in the profit organization, so that the strategic aspects of the observed set relevant objectives and include features that will be measured. BSC aims to improve business processes for a streamlined process can improve product quality to customer satisfaction. So satisfied and loyal customer is a guarantee of higher profits. The balanced scorecard combines an effective measurement system that helps solidify a company’s strategic objectives with a management system that can help drive change in key areas such as product, process, customer, and market development. The measures of the balanced scorecard helps focus a company’s strategic vision, encourages thinking about current and future success and helps provide a balance between external and internal measures. This paper presents BSC modeling of key success factors represented in strategy map of profit organization and how it affects the organization’s measurement system.

Key Words: BSC, modelling, processes, profit organization