IMPACT OF DIGITALISATION IN WORKPLACES SHAPING THROUGH WORK HYBRIDIZATION CONCEPT

Abstract

The field of research related to organizational design is in itself inexhaustible, while research related to job design within professional organizations of the public sector in the context of the fourth technological revolution and digitalization is very scarce. The subject research is oriented to recognizing of key categories that projecting the design of current and future systems of work with hybrid character. All the mentioned contemporary phenomena are sublimated through the subject research related to the specific category of human resources in the tax and general inspection system of Bosnia and Herzegovina. The research was conducted in the period May-September 2023 by means of a digitized questionnaire, which is defined in terms of content in such a way that, through the used items, the attitudes of the executors in this segment of public administration are measured in relation to various parameters of work design and phenomena determined by the development of technology and digitalization. The sample includes 153 respondents, and the goal of the work is to recognize the intensity of hybridization and digitization of work in this segment of public administration in Bosnia and Herzegovina and to define contemporary guidelines for job design.