JITA - APEIRON
https://doisrpska.nub.rs/index.php/jita
<p>Journal of Information Technology and Applications (Banja Luka) - APEIRON<br /><strong>PUBLISHER:</strong> Pan-European University APEIRON, Banja Luka<br />College of Information Technology Banja Luka, Republic of Srpska, B&H<br />www.jita-au.com<br /><strong>ISSN</strong> 2232-9625 (Print) /<strong> ISSN</strong> 2233-0194 (Online) / <strong>UDC</strong> 004</p>NULRSen-USJITA - APEIRON2232-9625Importance of knowledge management for CI/CD and Security in Autonomous Vehicles Systems
https://doisrpska.nub.rs/index.php/jita/article/view/10999
<p>The development of autonomous vehicles (AV) entails complex design, production, testing, and deployment procedures that require excellent information and knowledge management in the event of security breaches. As researchers and managers, we must have a good understanding of the development of AV technology. Communication and information exchange, as well as knowledge management (KM) strategies and approaches, are undoubtedly important components. The most difficult challenge is to save the lives of drivers and passengers who use and travel in an AV that is partially or entirely managed by a machine learning model (ML) and artificial intelligence (AI). In this paper, we attempt to investigate the manufacturing process of AVs and intelligent vehicles (IVs), emphasizing the importance of information management (IM) within the factory and processes that are not explicitly articulated in the majority of scenarios. Furthermore, we discuss our method for using the knowledge management life cycle for information exchange in an organization, which could allow for faster and more efficient resolution of security issues within vehicle operating systems. This study seeks to provide an essential theoretical foundation to characterize the future scope of integrated manufacturing, which integrates software and the industry that employs it within the vehicle.</p>Pavle Dakić
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2024-09-172024-09-1727171610.7251/JIT2401007DEnhancing Marketing Intelligence in the Insurance Sector: A Study in the Belgrade Region
https://doisrpska.nub.rs/index.php/jita/article/view/11000
<p>In the rapidly evolving landscape of data-driven business, marketing intelligence has become a cornerstone for organizational success. This entails the systematic collection, analysis, and interpretation of vast data sets, empowering businesses to make strategic marketing decisions. Employing techniques like data mining, machine learning, and sentiment analysis, marketing intelligence uncovers hidden patterns, identifies opportunities, and predicts challenges. A pivotal outcome is enhanced customer understanding through detailed profiles derived from sources like social media, website interactions, and purchase history. This depth of insight allows for the creation of personalized, precisely targeted campaigns, fostering stronger customer relationships and loyalty. Moreover, marketing intelligence facilitates data-driven decisions aligned with overarching business goals, optimizing resource allocation, budgeting, and strategic planning. Utilizing software solutions such as RapidMiner, organizations gain efficiency in data analysis, machine learning, and predictive analytics. Net Promoter Score (NPS) acts as a key metric, gauging customer sentiment and likelihood to recommend products or services. This paper focuses on evaluating customer satisfaction in the insurance sector, aiming to propose enhancements for service quality based on existing research results. Through a comprehensive examination of customer satisfaction levels, the study seeks to provide actionable insights for continual improvement.</p>Nikola Medan
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2024-09-172024-09-17271172210.7251/JIT2401017ME-Commerce Management - Exploring User Preferences from the Territory of the Bosnia and Herzegovina
https://doisrpska.nub.rs/index.php/jita/article/view/11001
<p>Electronic or Internet commerce is the process of buying, selling, transferring, and exchanging products, services, or information through computer networks. With the rapid development of information technology, collaborative consumption supported by platforms is becoming attractive to consumers. It enables quick and straightforward communication, transmission of information over long distances, easy publication of various documents, and transactions via the Internet. The goal of every trading company is to understand each client individually and use this understanding to facilitate the customer’s decision to work with a specific company -rather than the competition. Online shopping is experiencing exponential growth and has many advantages compared to traditional shopping. Hence, the goal of the research is to examine the impact of modern electronic solutions on shopping. The research subject is related to determining the attitudes and decisions of consumers on the issue and making the final decision about the purchase using electronic services. The purpose of the research is to present a set of activities that affect the success of electronic commerce. From the comparative study of consumer behavior, the hypothesis was tested where H0 - electronic commerce has a significant impact on the behavior of consumers of this type of commerce. The research conclusions refer to the observation of variables that can be useful when making more effective decisions in the future.</p>Aleksandra Vidović
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2024-09-172024-09-17271232810.7251/JIT2401023VUse of AI applications in providing free legal assistance to citizens of BiH
https://doisrpska.nub.rs/index.php/jita/article/view/11003
<p>This article explores the integration of advanced AI technologies, including Python, Gradio, Langchain and Vector database to develop an innovative AI chatbot for legal assistance in Bosnia and Herzegovina. Leveraging cutting-edge models such as Mixtral8x7B and NVIDIA AI endpoints, the chatbot demonstrates enhanced conversational abilities, real-time recommendations, and efficient processing of Bosnian language inputs. Through meticulous tuning and optimization, the system achieves unparalleled accuracy in capturing semantic relationships and delivers contextually relevant responses. Challenges in language processing, ethical considerations, and privacy concerns are addressed through collaborative efforts and proactive measures. The study highlights the significance of technological advancements in AI for bridging language barriers, promoting social inclusion, and ensuring equitable access to legal assistance.</p>Admir AgićBoško Jefić
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2024-09-172024-09-17271293610.7251/JIT2401029ADigital Identification from Smart Card to Digital Wallet –Eu Legal Framework and Situation in Bosnia and Herzegovina
https://doisrpska.nub.rs/index.php/jita/article/view/11004
<p>Information technologies and the entirely new digital world are experiencing significant development in the second and third decades of the twenty-first century. This development has led to the need to realize the concept of legal regulation of cyberspace, especially in the segment of digital identification. Digital identification is necessary to ensure security as well as the protection of personal data. Additionally, digital identification must guarantee the reliability and trust of signatories in the technologies used. The regulations adopted in previous years implied the existence of a PKI infrastructure and the storage of the private key by the signatory. However, the development of technologies and the widespread use of mobile and smart devices have generated the need for remote signing, cloud-based signing, and the creation of digital wallet techniques. It is precisely in this segment that the regulations have been amended. The paper presents EU regulations in this area and the situation in Bosnia and Herzegovina. It is particularly emphasized that the use of reliable legally grounded digital identification has not yet begun to be implemented in Bosnia and Herzegovina, and that it is necessary to establish practices and systems based on legal regulations that are aligned with the EU, as well as with the legal framework in Bosnia and Herzegovina.</p>Siniša Macan
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2024-09-172024-09-17271374610.7251/JIT2401037MFramework of Digital Transformation Readiness at a Major Company
https://doisrpska.nub.rs/index.php/jita/article/view/11006
<p>Modern business, based on modern technologies, require strategy initiative that incorporates different forms of digital technologies across all areas of the organisation, with aim to identify ways to improve operational efficiency and faster comercialisation of products or services. Digital transformation is becoming important strategy for each organisation to meet these objectives. This study presents an in-depth evaluation of a company’s readiness for digital transformation. Employing a methodical approach that includes extensive stakeholder interviews and a meticulously designed digital readiness survey, this research identifies critical areas where technological enhancement and strategic digital deployment could significantly improve organizational efficiency and competitiveness on a global scale. The paper outlines a framework tailored to guide enterprises through their digital transformation journeys effectively, facilitating better operational efficiencies and sustainable growth.</p>Krunoslav RisTomislav Radoš
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2024-09-172024-09-17271475410.7251/JIT2401047RDigital Transformation as a Starter of the Creation of new Economic Business Models
https://doisrpska.nub.rs/index.php/jita/article/view/11007
<p>Digital transformation refers to major changes occurring in all sectors of the economy and society, as a result of the introduction and integration of digital technologies into every segment of human life. The subject of research work is the contribution of the process of digitization and digital transformation to the improvement of the business processes of companies in Bosnia and Herzegovina. One of the sources of competitive advantage of modern companies is digital technology, which, due to the accelerated development of information and communication technologies, is changing the way of functioning and adapting to a more innovative way of doing business. The problem of research work manifests itself through the question of whether the application of digital technology and digitization affects the business operations of companies and the choice of their business strategy, and whether digital transformation can represent the strategic determination of companies in Bosnia and Herzegovina in modern business conditions. The goal of the research is to investigate the meaning, characteristics, and role and functions of digitization and digital transformation in the business of the company. The paper will present a comparative analysis of the digitization process of business in Bosnia and Herzegovina with the European Union.</p>Nataša ĐalićŽivko Erceg
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2024-09-172024-09-17271556810.7251/JIT2401055DJFrom .NET Core to .NET 8: A Comprehensive Analysis of Performance, Features, and Migration Pathways
https://doisrpska.nub.rs/index.php/jita/article/view/11008
<p>This analysis embarks on a comprehensive exploration of the .NET ecosystem’s evolution, with a spotlight on the transition from .NET Core to the unified .NET platform, culminating in the release of .NET 8. It meticulously examines the performance enhancements, feature evolutions, and migration strategies that underscore this transition, providing a lens through which the future trajectory of .NET, including the anticipation of .NET 9, can be discerned. By offering a deep dive into the comparative performance metrics and the introduction of novel features across versions, this paper caters to IT professionals, students, and technology aficionados seeking to grasp the full extent of .NET’s capabilities and its strategic direction. The findings aim to not only delineate the technical advancements but also to contextualize the platform’s ongoing innovation within the broader software development ecosystem.</p>Branimir CvijićPero Ranilović
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2024-09-172024-09-17271697710.7251/JIT2401069CComparison of Agile and Devops Methodologies: Analysis of Efficiency, Flexibility, and Application in Software Development
https://doisrpska.nub.rs/index.php/jita/article/view/11009
<p>This paper provides a concise overview of Agile and DevOps methodologies in software engineering. It aims to introduce readers to the fundamental principles of Agile and DevOps, accompanied by brief descriptions and practical examples. The advantages and disadvantages of each methodology are discussed, followed by a comparative analysis highlighting key differences. Understanding these methodologies is crucial in today’s IT landscape, as they are commonly employed in various organizations, impacting project management, team collaboration, and product delivery. This paper serves as a valuable resource for individuals seeking a basic understanding of Agile and DevOps methodologies in software engineering.</p>Vladimir RadovanovićOlja KrčadinacJasmina PerišićMarina MilovanovićŽeljko Stanković
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2024-09-172024-09-17271788310.7251/JIT2401078R