Analysis of Factors Influencing the Knowledge of International Transport Documentation Among Professional Drivers and Dispatchers

Abstract

This paper analyzes the level of knowledge of international transport documentation among professional drivers and dispatchers in Serbia, with a focus on the CMR, CEMT, EUR.1, and TIR documents. The research was conducted on a sample of 177 respondents through an online survey, and the collected data were processed using descriptive statistics and one-way ANOVA analysis. The results show that professional drivers are significantly more familiar with documentation used in operational transport, while dispatchers possess better knowledge of administrative and customs-related documentation. Statistically significant differences were recorded based on job position, gender, age, level of education, and driver’s license category. The findings indicate the need for targeted training and harmonization of knowledge among employees in international road transport to reduce the likelihood of administrative errors and improve the efficiency and compliance of transport processes.