DIGITAL MANAGEMENT IN LARGER MUNICIPALITIES IN BOSNIA AND HERZEGOVINA

Abstract

Numerous studies and research conducted in the world’s
developed countries have unambiguously confirmed
that the development and implementation of electronic
management and other electronic services have a direct
impact on economic, social and political development.
The global study “Digital Governance in Municipalities
Worldwide Survey“ (2014) explored digital management
in larger municipalities around the world. The research
assessed the performance of official municipal
websites in the area of privacy and security, usefulness,
content, service and civic and social engagement.
This longitudinal study, conducted since 2003, is a constant
effort to evaluate the electronic management in the
municipality and to identify the best world practices. In
Bosnia and Herzegovina, the larger municipalities have
been selected for the research, that is, those with more
than 30,000 inhabitants. Where there is no lower administrative
unit than the city (for example, Banja Luka),
or where the city performs administrative affairs of the
municipality, the website of the city was surveyed. The
scoring system of the web sites in the work was taken
from the mentioned study. The main goal is to provide
an insight into the state of electronic management in the
major municipalities in Bosnia and Herzegovina.