COORDINATION AND HARMONIZATION OF CLIENT AND CONSULTANT GOALS IN THE DEVELOPMENT OF INFORMATION SYSTEMS PROJECTS

Abstract

The success of the project is the main goal in the management of projects of development and implementation of information systems. However, in the projects carried out by the joint team of the client and the consulting organization, the consultant’s goals are also set, namely the acquisition of the consultant’s knowledge and the growth of the consulting organization’s business. In this research, we examined the impact of inter-organizational coordination on the achievement of client and consultant goals. For this purpose, a model of coordination and harmonization of the goals of the client and the consultant in the development and implementation of the information systems project was created. Based on the model, hypotheses were set and tested based on the views of the designers. The hypotheses confirmed the significant influence of coordination on the alignment of client and consultant goals. The scientific contribution of the work relates to new theoretical knowledge in the field of information systems management theory, coordination theory, agency theory and contracting theory. The practical benefits of the research refer to the benefits that managers of client and consulting organizations have in solving the problems and challenges of the development and implementation of an information systems project when it is carried out by a joint team of designers. The originality of the work refers to the modeling of the coordination relationship in order to achieve the goals of the client and the consultant.