CONFLICT AND AMBIGUITY AS MEDIATORS BETWEEN JOB CREEP AND EMPLOYEE VOICE

Abstract

The aim of this study is to examine the effect of job creep on employee voice and the mediating roles of role conflict and role ambiguity. Using a quantitative relational survey design, data were collected through questionnaires from 393 healthcare employees at Karaman Hospital. Reliability, frequency, and correlation analyses were conducted using IBM SPSS; confirmatory factor analysis was performed with IBM SPSS AMOS; and mediation analyses were carried out using Hayes’ Process Macro Model 4. The results indicate that job creep significantly increases both role conflict and role ambiguity. In addition, role conflict and role ambiguity have positive effects on employee voice. Together, job creep, role conflict, and role ambiguity explain a substantial proportion of the variance in employee voice. Mediation analyses further revealed a significant indirect effect of job creep on employee voice, indicating that role conflict and role ambiguity partially mediate this relationship at a low level.