APPLICATION OF MOTIVATION TECHNIQUES AND EMPLOYEE SATISFACTION MANAGEMENT IN THE FUNCTION OF IMPROVING EFFICIENCY IN PUBLIC ADMINISTRATION BODIES

Abstract

Examining the application of motivational factors in public administration provides top management with an insight into the levels of satisfaction and insufficiencies in the application of the concept of leadership with the concrete direction of how to create a productive and favorable working environment in public administration bodies. The stability of the public service and an inadequate system of human resources management leads to “mechanical” or “sufficient” productivity, and the satisfaction of employees in public administration remains an enigma for the initiators of reform processes, innovative activities, but also stands as an obstacle to the improvement of organizational culture in public administration. The research problem is based on static nature of public administration, mainly caused by weaknesses in the application of motivational techniques, therefore the work is focused on the analysis of the effects of current satisfaction management and the possibility of introducing transformational leadership and its application through Public Administration Reform requests in the process of joining the European Union, but also in order to improve the efficiency of the organization and the quality of public service delivery. The goal of the research is to examine aspects of functionality related to the application of motivational techniques by top management regarding the perception of employees in public administration bodies with the aim of finding modalities for organizational growth and professional development. Due to representativeness and reliability, the research sample will include at least 10% of public administration bodies at each of the administrative levels of government in Bosnia and Herzegovina.