MANAGEMENT OF POLICE ORGANIZATION ADMINISTRATIVE APPARATUS THROUGH TOTAL QUALITY MANAGEMENT

Abstract

This paper explores the possibilities of managing the administrative apparatus of police organizations through the application of total quality management as an imperative for understanding business processes within police organizations. Total quality management represents a new concept of quality management that achieves better business excellence of the organization. In this regard, the essence of this paper relates to researching the possibilities of managing the administrative apparatus of police organizations based on total quality management. The specificities of this influence are not sufficiently known theoretically and practically, especially considering that there is very little literature or papers on this topic, which essentially constitutes what this research problematizes. Proposals for improving the business excellence of police organizations are based on quality management of the police organization’s administrative apparatus, whose starting point is in applying the concept of total quality management, which would include clearly defined improvement measures, deadlines, and implementation carriers. The conclusions of theoretical research, as well as proposals for increasing the business excellence of police organizations, are aimed at practical measures, actions, and procedures of managers (leaders) at all organizational levels in introducing, maintaining, controlling, and improving the state of the total quality management system, with full involvement and participation of all employees. In addition to the above, the paper draws attention to the need for restructuring police organizations through restructuring business processes, without changing anything in the organizational structure of the police organization, by applying the concept of total quality management, i.e., the need to organize and implement courses and other forms of training for police officers and other employed personnel, especially police managers (leaders) at all management levels in police organizations.